I don’t know about this until I faced a problem with internet here at my friend’s house.
We couldn’t connect to the internet, then he ran to grab the landline telephone to call TMnet/Streamyx. Sadly, his telephone couldn’t call out, not even a dial tone.
Now, we’re stuck.
We can’t call out using landline telephone and we can’t call telephone and internet provider with our cell phone.
I called my mom with my cell phone earlier on for helping me to get provider number from the operator. She said the operator told her that we can’t call TMnet or Streamyx with a cell phone. Only with a landline telephone.
How could that possible? I mean, we are a developing country. So goes with the technology, but what the hell with “you can only contact them with landline telephone”?
Don’t you think the company’s superiors never think of a solution to solve this?
Instead of press 100 for landline telephone, they should have a number or two for helpline. Is it so much burden if people call from a cell phone? Or are they worry that people won’t subscribe their stupid line and internet because we’re using cell phone to call them? If they really think so, that’s so lame.
No wonder, more and more friends of mine cut their idiotic internet provider and subscribe 3G Broadband from Maxis, Celcom and Digi or P1Wimax which is the latest, even though they’re not as fast as the idiotic one.
I really hope someday soon, we will have another Broadband company that will provide better service than Streamyx. Trust me, more people will change to the new one.
It’s understood that when they have no good competitor, they tend to be lack of good service and less concern to their loyal customer.
Right now, I can only keep my fingers crossed and pray to God that they will be defeated soon. Amin.