I planned to eat ice cream buffet at Revolving Restaurant which is located in the Bayview Hotel, Penang with Keith.
Then, just now I called the hotel and she answered me crudely. Why I say crudely? The conversation went like this:
She: Good afternoon Bayview Hotel, may I help you?
Me: Good afternoon, can I ask something regarding Revolving Restaurant?
She pressed the button without even say hold on or any word related to me and passed the call to the Revolving Restaurant staff.
He: Good afternoon, Revolving Restaurant.
Me: Good afternoon, can I ask something regarding the ice cream buffet?
He: There’s no ice cream buffet.
Me: Oh, ok. But you got it last time right?
He: Yes, now no more.
Me: I got a flyer about RM13 for Haagen Dazs. So, that is not the buffet?
He: No, that is only for 3 scoops and you can get ice cream too when you eat the dinner buffet.
Me: Oh ok. Thanks. I just want to ask about the ice cream buffet.
He hung up the phone.
Is this how a hotel staff should answer phone? There is no “sir” in the conversation too. I wonder how they train the staff there. They answered in a very unfriendly way. Friendly here doesn’t mean that you have to laugh or make joke. When you talk on the phone and you smile, people can feel the warmth in the conversation.
I am upset that there is no more ice cream buffet like last time but I am more upset with the staff.
Note: I called at 4pm Saturday (5th September 2009).